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- · Client support service availability. Your website will be opened to visitors 24/7, so should be support service. Technical problems may arise out of a sudden anytime, especially, when a site experiences traffic spike. No matter when issues arise, you should always have means of contacting provider assistants to ask for help. Make sure there are different means of addressing: phone, email, live chat, tickets, etc.
- · Responsiveness of client support service. You can check how responsive the assistants are by performing some sort of tests. Try to contact them different ways to ask the questions you have, and the picture will become much clearer.
- · Resources. Do you prefer figuring thins out for yourself, but sometimes need guidance? Then look for F.A.Q. and other resources catered by a web hosting company for its clients. It may contain the answers for the most frequently asked questions and help you to gp through domain management, e-mail setting up, etc. These resources may come in handy when you don’t have time to wait for the response from the support center.